BIA Business Impact Analysis Process Template

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Financial Impact

- Peak days average volume of dollars processed is greater than 10 million
- Peak days average volume of dollars processed between 2 and 10 million
- Peak days average volume of dollars processed is less than 2 million

Customer Service Impact

- Time critical service or product
- All customers of a service/product nationwide, in a region or in a state are affected
- Customer forgiveness for 1 business day or less
- Customers' loss potential is high because of our company's inability to provide service
- 50% of the customers of a service/product in a state or region, or 25% of customers nationwide are affected
- All customers affected at single location within a state
- Customer forgiveness for up to three (3) business days
- Non-time critical service or product
- Limited customer product/service impact
- Customer forgiveness for four (4) days or longer

Legal or Non-Compliance Impact

- Charter revocation possible
- High per transaction fine levels
- Substandard compliance posture
- High regulatory emphasis (i.e., BSA, HMDA, CRA, FDICIA)
- Significant outstanding examination recommendations
- Moderate per transaction fine levels
- Adequate compliance posture but high regulatory emphasis
- Few outstanding examination recommendations
- Little or no regulatory emphasis
- Low or no per transaction fine level

Other Impact Considerations

- Site is in potential jeopardy because of nearby demolition or construction
- Unit/function is experiencing a high rate of change/strategic growth
- Unit/function is located in a country with an unstable political environment
- Unit/function is critical to the recovery of other units
- Inability to function results in catastrophic loss of reputation in the national business and financial communities
- Site has an unstable power supply or no Uninterruptible Power Supply System
- Major events are scheduled which will increase site risk
- Probability of a natural disaster is moderate to high
- An important blow to reputation results as state and regional business and financial leaders react with negative response to the situation
- Low rate of change
- No environmental or physical problems at the site
- Function is not critical to the recovery of other functions
- Localized business impact and resentment results in moderate loss of reputation as a quality provider or only internal impact to the Corporation's image or reputation is felt