Project Management Provision of service checklist

- Has the service delivery strategy been approved?
- Have service level agreements (SLA) been defined?
- Have service schedules been defined?
- Have service charges been agreed?
- Have these service charges been communicated to all relevant parties?
- Has a payment schedule been agreed and approved?
- Has a timetable been agreed for delivery?
- Has a service manager been appointed?
- Has an agreed procedure been approved for SLA reviews?
- Has an agreed procedure been agreed for variations to the service?
- Has an agreed process and procedure been agreed for arbitration?
- Has an agreed process and procedure been approved for termination of the service?
- Have risks to provision of the service been identified and mitigated?